Customer Concierge
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Why isn't my coupon code working?
Coupon codes do not usually apply to products that are in a special promotion, bundle deals, gift boxes, certain gift sets, or products that already on sale or marked down....
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Can you tell me when something will go on sale?
We have sales going on every day! Explore our Daily Deals, Closeouts, and Bundle Deals on your favorite products. For any additional sales and promotional information, please follow our website...
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How do I get the Bundle Deal to work?
We offer bundle deals to buy more and save on your favorite products! In order for a bundle deal to apply, all products included in the bundle deal must be...
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Can I make a change to my online order?
During regular business hours (Monday through Friday 9-5 EST), you can call 239-325-8263 and select option 8 for customer service or email info@naplessoap.com with your order number as the subject...
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I just placed an order, but I don't see the discount I was expecting. What do I do?
Please email info@naplessoap.com with your order number and provide the coupon code or discount you were expecting and Customer Service will review your order to see if the coupon or...
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How do I ship to more than one address?
Unfortunately, our system does not accept multiple shipping addresses for a single transaction. Each address must have its own order placed separately.
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My order was delivered and there's a problem.
Thank you for choosing Naples Soap Company! Customer service is of utmost importance to us. If something in your order was wrong or it did not arrive as expected, we...
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I received the wrong product in my order, what do I do?
We're so sorry to hear you've received the wrong item! Please take a picture of the product you've received and email it with your order number to info@naplessoap.com. Our Customer...
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I have a problem with my order or a product I received, what do I do?
We're so sorry to hear there's a problem with your order. If you received a damaged or incorrect item, please take a picture describing the issue and email it along...
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Can you ship to a PO Box?
Yes! At checkout, simply put the appropriate PO Box address in the Shipping Address section.
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Shipping policy
Address Requirements: Please provide a United States Postal Service-validated mailing address located within the United States at which to receive your order. If the shipping address you provide is not...
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I missed the delivery attempt of my order. How do I receive my order?
If you were not available at the time of delivery, reach out to your carrier to schedule a redelivery. This usually can be done via the tracking link you received...
