Customer Concierge
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Which soap is right for me?
Natural Soaps - These handmade small batch soaps are built for hydration! These gentle soaps cleanse and hydrate face, body and hands. They're made with antioxidant-enriched ingredients including shea butter...
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How often should I scrub?
Using a scrub on your face or body feels so refreshing... Here are our Soap Squad's tips on how often to use these products. Sea Salt Scrub - Best on...
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Do the Shampoo and Conditioner Bars come in packaging?
Great question! No. Our Shampoo and Conditioner Bars are sold open stock (without packaging) just as they're sold in our stores. They ship in paper bags without labels so we...
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Do you include pricing on the packing slip?
No! In every order, we use a packing slip that does not contain pricing so you don't have to worry about your gift recipient seeing how much you spent.
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How do I send a gift? Do you offer Gift Wrapping?
Thank you for sharing the love for our products with this gift. It is our honor to be chosen for your gifting needs. Unfortunately, we are unable to offer gift...
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I bought Naples Soap product through an authorized reseller and I need help with my purchase
Please be sure to contact the original purchasing retailer for assistance with your order. Naples Soap Company is not able to assist with orders placed through an alternate retailer. Retail...
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What forms of payment do you accept?
Naples Soap Company accepts all major credit cards, PayPal, Venmo, ApplePay and Google Pay and Naples Soap Company gift cards on our website. Over the telephone, we can accept all...
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Can I place an order over the phone?
Yes! To place an order over the phone, please call 239-325-8263 and select option 1; or you can call your favorite Naples Soap Company store to place your order. All...
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My tracking says my package was delivered but I didn't receive it. Can you help?
Every so often, the mail carriers will mark the packages as delivered incorrectly. They are typically delivered within the next 1-2 business days. If your package does not arrive within...
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My order status says "fulfilled" but I haven't received any other updates. Where is my package?
When your package is ready to ship and your label is created, your order status will update to Fulfilled and you will receive an email with a link to your...
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My order is delayed or arriving late in transit. Where is my order?
The transit updates and estimated delivery date of your package are provided by the carrier service that is carrying your package. We do apologize if you are experiencing a delay...
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I noticed the item I purchased in now on sale. Can I get a price adjustment?
We understand the desire to get the best deal on your favorite products! For this reason we regularly introduce new promotions. Unfortunately, we are unable to match or adjust prices...
