Customer Concierge
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How Do I return a product? What is your Return Policy?
Our fans love our products… we know you will, too! If you’re eager to give us a try, but you’re still on the fence… go ahead and order it! You...
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My point redemption coupon code was removed from my cart, but my points did not restore to my balance?
Don't Worry! You won't lose those points. When you choose to redeem points and the coupon code does not apply to your cart, please locate the coupon code in your...
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Order Tracking , Order Change Requests and Other Ordering FAQs
Order Tracking: Once your order is submitted successfully, you will receive an order number and confirmation number. You can refer to the order number to follow your order's progress. Usually,...
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Where can I get a coupon for my order?
If you have not ordered with us before, we do have a coupon for first time customers! Please sign up near the bottom of the home page. You will receive...
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I can’t find a product online, is it discontinued?
Discontinued products that are no longer available are not shown on our website. Products that are out of stock and not discontinued will be labeled as "Sold Out." If you...
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I am having trouble placing my order or getting my order to go through, what do I do?
We're so sorry to hear you're having trouble placing your order online. Please double check these frequent issues: If you are shipping to a friend or family member, please note...
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Do you offer International Shipping?
Unfortunately, we are unable to ship any orders internationally. If you have friends or family with a United States address, we suggest shipping your order to them so they can...
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Where can I find the product ingredients?
The ingredients are listed on the ingredients tab under the picture when you click on that product page; if the ingredient list is not there, please email info@naplessoap.com. Â
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Can I redeem my points and use a coupon at the same time?
You can only use one coupon code at a time. Your reward points are redeemed on your order as a coupon code, so you will have to select only one...
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Did my order go through?
If your screen displays the order number, then your order was successful! If you do not receive an order number and the items are still in your cart, there are...
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Do you have free shipping?
Yes! Orders over $50 qualify for free shipping. The shipping order total is calculated from your product subtotal minus all discounts and/or coupons, before tax or estimated shipping. Our checkout...
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Do you offer samples? How can I try products risk-free?
If you’re eager to give us a try, but you’re still on the fence… go ahead and order it! You know you want to. We’re so sure you’ll love it...
