Customer Concierge
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What do I do if I think my order is missing or lost?
We are so sorry to hear your package didn't arrive as planned. First, verify the correct shipping address was entered on the order. If your order was shipped via FedEx,...
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Where is my order or how can I track my order?
Once your order has shipped, you will receive a shipping confirmation email that contains your tracking number. Within 24 hours of carrier pick up, the carrier's tracking page will display...
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What is my shipping cost? How much will it cost to ship my order?
Orders over $50 qualify for free shipping! We help you keep track of your progress towards free shipping with this helpful cart widget: The order dollar amount we use for...
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I received an email with a tracking number, but now the carrier says the label is “canceled.”
Sometimes, your shipping label has to be reprinted due to a change in shipping date or method. To inquire about updated tracking information, please use the Assistance box in the...
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It says my order failed, but I was still charged. Did my order go through?
Upon submitting your order, our system will ping your account. If the billing address or card information entered on the website does not match what is on file with the...
