Customer Concierge
-
Where can I get a coupon for my order?
If you have not ordered with us before, we do have a coupon for first time customers! Please sign up near the bottom of the home page. You will receive...
-
I can’t find a product online, is it discontinued?
Discontinued products that are no longer available are not shown on our website. Products that are out of stock and not discontinued will be labeled as "Sold Out." If you...
-
My Body Butter or Sea Salt Scrub Seal looks opened or underfilled. What should I do?
Products are not opened at the warehouse, they are shipped straight to you after manufacturing! It is not unusual for the foam pressure seal to come up in the lid...
-
I am having trouble placing my order or getting my order to go through, what do I do?
We're so sorry to hear you're having trouble placing your order online. Please double check these frequent issues: If you are shipping to a friend or family member, please note...
-
Are your products gluten free?
We are happy to offer many gluten free products! There are, however, a handful of products that contain ingredients that may irritate gluten sensitivities: Conditioner Bars contain wheat germ oil...
-
Are your products vegan?
Many of our products are vegan, but we do use goat’s milk, animal collagen, and beeswax in some products. The ingredients are listed in the product descriptions under each item....
-
Do you use artificial dyes?
FD&C stands for Food, Drug and Cosmetic. While most of our products are color-free, some of our formulas contain colorants to enhance the customer-use experience. The colorants in our products...
-
CBD Questions answered
What is CBD? CBD is a hemp- derived compound studied for its antioxidant, anti-inflammatory and neuroprotective properties. Please consult your physician if you have any questions or concerns about using...
-
Do you have anything that can help with under eye circles?
If you are looking to also firm and tighten the skin, then we suggest the Revitalizing Eye Serum. If there is discoloration and/or sun damage, then we suggest the Vitamin...
-
Are your products sulfate free?
Naples Soap Company products are not sulfate free. There is Sodium Coco Sulfate (SCS) in our Shampoo Bars and Foaming Body Wash which is made from a blend of fatty...
-
How can I tell the difference between the shampoo and conditioner bar?
The shampoo bars are larger, have rounded edges and are rough-looking with little shea butter bits that look like rice. The conditioner bars are smaller, cylindrical and smooth. A hair...
-
Does Naples Soap Company use plastic?
Naples Soap Company cares about the environment. We try our best to not sell or use single use plastic. Our product packaging and offerings are either recycled plastic, or it...
