Customer Concierge
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We've Upgraded Our Revitalizing Eye Serum — New Formula, New Look, Same Commitment to Your Skin
Big news for eye serum fans: our Revitalizing Eye Serum has been completely reimagined — new formula, new packaging, and a whole lot of new benefits. Here's everything you need...
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We've Upgraded Our Acai Deep Wrinkle Cream — Here's What Changed and Why
If you've been a fan of our Acai Deep Wrinkle Cream, you may have noticed something new on the label. We've reformulated this beloved product, and we want to be...
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Is My Favorite Product Discontinued? Here's What You Need to Know.
We're answering our most-asked question — and making sure you never have to wonder what happened to a product you loved. Why did so many products change at once? We...
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Do the Shampoo Bars Contain Sulfates?
We often get asked if our shampoo bars are sulfate-free. The short answer is: no, they are not. Our shampoo bars are formulated with sodium coco sulfate, a cleansing ingredient...
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Unlock Your Radiant Glow: A Guide to Using Naples Soap Company’s Vitamin C Collection
Transform your skincare routine into a vibrant, spa-like ritual with Naples Soap Company’s Vitamin C Collection! Packed with natural, eco-conscious ingredients, this lineup is designed to brighten, hydrate, and protect...
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Do your products have an expiration date? When does my product expire?
It is a regular habit for most of us to purge our fridge of fruits, veggies, meat and dairy that are past their prime. Of course, you know when it’s...
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How Do I return a product? What is your Return Policy?
Our fans love our products… we know you will, too! If you’re eager to give us a try, but you’re still on the fence… go ahead and order it! You...
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My point redemption coupon code was removed from my cart, but my points did not restore to my balance?
Don't Worry! You won't lose those points. When you choose to redeem points and the coupon code does not apply to your cart, please locate the coupon code in your...
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Order Tracking , Order Change Requests and Other Ordering FAQs
Order Tracking: Once your order is submitted successfully, you will receive an order number and confirmation number. You can refer to the order number to follow your order's progress. Usually,...
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Do you carry Bug Spray?
We do not carry bug spray, but Sage, Lavender, and Peppermint essential oils have been shown to repel bugs. You can mix these oils with our Fragrance Free Body Oil...
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How do I use the shampoo or conditioner bar?
Wet your hair, scalp and the shampoo bar. Then, swipe the shampoo bar directly across the roots of your hair through to the tips. Gently massage your scalp and hair...
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Are there any store locations outside of Florida?
Naples Soap Company does have authorized retailers throughout the country. Please reach out to info@Naplessoap.com to find out if there is a retailer near you. If you are looking for...
