Customer Concierge
-
I have a problem with my order or a product I received, what do I do?
We're so sorry to hear there's a problem with your order. If you received a damaged or incorrect item, please take a picture describing the issue and email it along...
-
Can you ship to a PO Box?
Yes! At checkout, simply put the appropriate PO Box address in the Shipping Address section.
-
Shipping policy
Address Requirements: Please provide a United States Postal Service-validated mailing address located within the United States at which to receive your order. If the shipping address you provide is not...
-
I missed the delivery attempt of my order. How do I receive my order?
If you were not available at the time of delivery, reach out to your carrier to schedule a redelivery. This usually can be done via the tracking link you received...
-
What do I do if I think my order is missing or lost?
We are so sorry to hear your package didn't arrive as planned. First, verify the correct shipping address was entered on the order. If your order was shipped via FedEx,...
-
Where is my order or how can I track my order?
Once your order has shipped, you will receive a shipping confirmation email that contains your tracking number. Within 24 hours of carrier pick up, the carrier's tracking page will display...
-
What is my shipping cost? How much will it cost to ship my order?
Orders over $50 qualify for free shipping! We help you keep track of your progress towards free shipping with this helpful cart widget: The order dollar amount we use for...
-
I received an email with a tracking number, but now the carrier says the label is “canceled.”
Sometimes, your shipping label has to be reprinted due to a change in shipping date or method. To inquire about updated tracking information, please use the Assistance box in the...
-
It says my order failed, but I was still charged. Did my order go through?
Upon submitting your order, our system will ping your account. If the billing address or card information entered on the website does not match what is on file with the...
-
Why am I seeing a pricing difference between my email and online?
Sometimes, pricing differences will occur between our marketing emails and our website. Our marketing emails may not update with the current sale pricing online because of its temporary nature. However,...
-
What is the color and fragrance you use?
The fragrances in our products are derived from both natural and synthetic compounds. We use essential oil blends, aromatic blends, and perfumes to give you the very best sensorial experience....
-
How do I leave a review?
Thanks so much for wanting to provide your feedback; we're all ears! Please visit our Review page to write a general site review, or search naplessoap.com to locate your favorite...
