Customer Concierge
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Do you offer International Shipping?
Unfortunately, we are unable to ship any orders internationally. If you have friends or family with a United States address, we suggest shipping your order to them so they can...
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Are you hiring? I want to work at a store.
Please click our Careers link at the bottom of the page. If you don't see your preferred location listed, please share your information with us to be notified of future openings because...
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Where can I find the product ingredients?
The ingredients are listed on the ingredients tab under the picture when you click on that product page; if the ingredient list is not there, please email info@naplessoap.com.
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How do I sign out of my account?
If you're on a desktop browser, click the Person icon next to the Bag/Cart icon in the top right corner. Under your name on the left side of the screen,...
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When are you open? What are the store hours?
We're so glad to have you visit our stores! Please use our Find a Store page to locate the Naples Soap Company nearest you!
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Can I redeem my points and use a coupon at the same time?
You can only use one coupon code at a time. Your reward points are redeemed on your order as a coupon code, so you will have to select only one...
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Did my order go through?
If your screen displays the order number, then your order was successful! If you do not receive an order number and the items are still in your cart, there are...
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Do you have free shipping?
Yes! Orders over $50 qualify for free shipping. The shipping order total is calculated from your product subtotal minus all discounts and/or coupons, before tax or estimated shipping. Our checkout...
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Do you offer samples? How can I try products risk-free?
If you’re eager to give us a try, but you’re still on the fence… go ahead and order it! You know you want to. We’re so sure you’ll love it...
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Which soap is right for me?
Natural Soaps - These handmade small batch soaps are built for hydration! These gentle soaps cleanse and hydrate face, body and hands. They're made with antioxidant-enriched ingredients including shea butter...
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How often should I scrub?
Using a scrub on your face or body feels so refreshing... Here are our Soap Squad's tips on how often to use these products. Sea Salt Scrub - Best on...
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What is your best selling scent?
Our overall best selling scent is Florida Fresh, although each category has its own star scent! You can learn more about each scent and what products are available by clicking...
