Customer Concierge
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Are your products vegan?
Many of our products are vegan, but we do use goat’s milk, animal collagen, and beeswax in some products. The ingredients are listed in the product descriptions under each item....
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Do you use artificial dyes?
FD&C stands for Food, Drug and Cosmetic. While most of our products are color-free, some of our formulas contain colorants to enhance the customer-use experience. The colorants in our products...
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Are your products sulfate free?
Naples Soap Company products are not sulfate free. There is Sodium Coco Sulfate (SCS) in our Shampoo Bars and Foaming Body Wash which is made from a blend of fatty...
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How can I tell the difference between the shampoo and conditioner bar?
The shampoo bars are larger, have rounded edges and are rough-looking with little shea butter bits that look like rice. The conditioner bars are smaller, cylindrical and smooth. A hair...
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Do you offer International Shipping?
Unfortunately, we are unable to ship any orders internationally. If you have friends or family with a United States address, we suggest shipping your order to them so they can...
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Are you hiring? I want to work at a store.
Please click our Careers link at the bottom of the page. If you don't see your preferred location listed, please share your information with us to be notified of future openings because...
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Where can I find the product ingredients?
The ingredients are listed on the ingredients tab under the picture when you click on that product page; if the ingredient list is not there, please email info@naplessoap.com. Â
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How do I sign out of my account?
If you're on a desktop browser, click the Person icon next to the Bag/Cart icon in the top right corner. Under your name on the left side of the screen,...
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Can I redeem my points and use a coupon at the same time?
You can only use one coupon code at a time. Your reward points are redeemed on your order as a coupon code, so you will have to select only one...
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Did my order go through?
If your screen displays the order number, then your order was successful! If you do not receive an order number and the items are still in your cart, there are...
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Do you have free shipping?
Yes! Orders over $50 qualify for free shipping. The shipping order total is calculated from your product subtotal minus all discounts and/or coupons, before tax or estimated shipping. Our checkout...
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Do you offer samples? How can I try products risk-free?
If you’re eager to give us a try, but you’re still on the fence… go ahead and order it! You know you want to. We’re so sure you’ll love it...
