Shipping & handling charges are based on the pre-tax merchandise dollar amount of your order before any deductions or promotional discounts. Orders with a merchandise subtotal of $10.00 or less will be assessed a $4.00 shipping & handling surcharge. Orders shipping to multiple addresses will be charged per address.
Not all services are available for all destinations. Service options will be displayed at checkout.
All orders over $150.00 will require a direct or indirect signature via FedEx. FedEx will attempt to deliver 3 times, at which point the item will be returned to Naples Soap. Shipping Charges are Non-Refundable in this event.
Delivery Estimates are based on two factors: order processing time and time in transit. In Stock items will be shipped once the item is located, your payment is approved, and the receiving address is verified. For most orders, this process begins once your online order has been submitted. Depending on the time you place your order, the order process might not start until the following business day. Business days are Monday-Friday, excluding United States federal holidays. Please allow approximately 72-hours from receipt of order for shipment processing from our facilities and allow for a minimum of 7 business days for delivery.
During peak periods you may experience longer than average order processing time. Based on your shipping address, Naples Soap Company will determine the most efficient method of delivery.
Shipping & Handling will be charged at the time of shipment. If your order includes a pre-order or backordered item, shipping & handling will be assessed for the entire order at the time of the initial shipment. You will not be charged for an item until it is shipped.
Shipping & Handling is a Taxable Service
Using a freight forwarder to ship items internationally may result in issues not covered by Naples Soap Company. If you use a package forwarding service to ship your order outside of the United States, then we consider their U.S. address to be the destination for your order. Our responsibility for loss or damage to your order ends once it reaches that address safely. We will not provide a replacement or refund for any items or packages delivered to you from a freight forwarder. You should refuse any items or packages that arrive damaged and instruct freight forwarders to do the same. Any items lost after delivery to you or the freight forwarder will be your responsibility.
Please email us at email@example.com or contact us at 1-888-256-8265 if you have any questions.